Today, there's a range of modern office telephone systems to choose from, each suited to businesses of different sizes and needs. Choosing a telephone system is not always a straightforward process, especially if you don't have a basic understanding of how phone systems work. To be able to make the right choice, you will need to evaluate your requirements, know what options are available, and choose the right telephone systems vendor. Let's take a look at the process in brief.


Understanding your requirements


When you're trying to choose a phone system for your business, it is important to do a bit of research and familiarize with the terminology first. The three modern phone systems you will be choosing from are: VoIP, private branch exchange (PBX) and Virtual PBX.


VoIP systems rely on an internet connection to make calls and are a popular alternative to the traditional phone systems, which rely on the public telephone network. VoIP is relatively inexpensive and is ideal for small businesses, where only a few handsets are needed. For VoIP to work smoothly, however, you must have a strong broadband connection.


Avaya pabx system uae are more sophisticated than VoIP and can work over the public phone network. They are ideal for medium and large businesses. Calls on PBX systems can be routed to different employees and other lines outside, and there are a number of other features that make these phone systems robust. Virtual PBX systems are entirely virtual and can be layered on top of your existing landline or VoIP phones. No hardware installation is needed, making VPBX a convenient and affordable choice for many businesses.



Some of the features that come with modern these modern systems include: call forwarding, voicemail, voice to email transcription, and an auto-attendant feature. Consider the size of your business, its projected growth, and the features necessary for effective communication.


Choosing the right vendor



A good vendor can guide you through the confusing terminology and help you choose just the right system for your needs. Some vendors will just supply you with the systems, while others will help you with the installation process. It's advisable to go for a vendor that offers installation, training and panasonic pabx service. PBX systems in particular can be difficult to configure. You would need a vendor that offers proper training to your employees, and is available for technical support whenever there's a glitch in the system.